We understand that pending games can be frustrating. However, they are sometimes a side effect of our matchmaking system. Most matches find an opponent quickly, but in some cases this can take up to 24 hours.
If no suitable opponent is found within 24 hours, the match will be automatically canceled and your participation fee (coconuts or coins) will be refunded in full. You will never be charged for a match that is not completed.
In rare cases, matches may also be canceled. This typically happens when:
An event is not completely filled in time.
Our systems detect a problem that does not ensure fair competition.
To ensure that you are always up to date, you can view the current status of your matches at any time via your history. The history is easily accessible via the user menu.